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"The value of Otis' 'family' feeling is unquantifiable; yet it must have contributed to the ease with which changes to the company’s organization were pushed through at crucial moments. Charles Otis and William Hale turned Otis Brothers (Company) into an efficient East Coast manufacturer, and (William) Baldwin made the Otis Elevator Company number one in North America. Percy Douglas launched the rational expansion of Otis enterprises around the world in a highly centralized operation focused on the United States. Hubert Faure remodeled the company on a regional framework, taking advantage of the meteoric growth of business in Europe, and then in the Pacific region, centralizing certain functions and decentralizing others. Most recently, George David has overseen the creation of a genuinely global Otis Elevator Company, with a similar mix of central and devolved functions, reflecting conditions and opportunities in a world no longer divided by curtains of iron or bamboo.” -- excerpt from Otis: Giving Rise to the Modern City, Jason Goodwin
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